Is the product quality reliable?

Absolutely. At SOLESPEED, we take immense pride in offering some of the highest-quality replicas on the market. Our craftsmanship is so precise that it’s incredibly difficult for others to distinguish between our versions and the originals. At this price point, our quality outperforms most other sellers — we encourage you to compare.

How do I place an order?

Simply add your desired items to the cart and proceed to checkout. Once your order is submitted, you will receive a unique order number. Please reach out to our customer service team with this number to receive payment instructions. Our support team is available and typically responds within 5 minutes during business hours.

How long does shipping take?

Once your order is processed, you’ll receive a tracking number via email.

Estimated delivery: 8–13 business days

In rare cases (e.g., customs inspection or weather delays), delivery may take longer.

If your item has not arrived within 25 days, please contact our customer service team for a re-shipment or a full refund.

What are the shipping costs?

Our shipping fees are straightforward:

Shipping for the first item is $25. The fee decreases by $5 for each additional item, and from the sixth item onward, shipping is free.

Shipping costs will be calculated automatically at checkout based on your cart contents.

What happens if my package is held or lost by customs?

In rare cases where the tracking status freezes or the package is confiscated by customs, we will arrange a free re-delivery.
⚠️ Note: If the courier (UPS/FedEx) marks the order as “Delivered,” the shipment will be considered completed.

Will I receive all items in one package if I order multiple products?

Not always. For logistical reasons, we may ship items separately. In that case, you’ll receive multiple tracking numbers for each individual package.

Do you accept returns or refunds?

Yes, we accept returns as long as the product remains in brand-new condition and does not affect resale value.
🔁 All returns must be shipped to our processing center in China. Please contact customer support for the return address and guidance.

Do you ship internationally?

We ship to most countries worldwide, excluding some regions in Africa and certain remote islands.
To confirm if we ship to your specific location, kindly contact our customer service team.

Do you offer wholesale or dropshipping services?

Wholesale: Please contact us directly for wholesale pricing and volume discounts.

Dropshipping: Yes! Simply place the order using your customer’s address. We ship directly and discreetly—no promotional materials or branding are included in the package.

What payment methods are accepted?

All currently available and accepted payment methods are listed at the checkout page. If you encounter issues with payment, our support team is happy to help.

Why haven’t I received my tracking number yet?

After your order is confirmed, it is processed and dispatched from our logistics warehouse, which can take 7–10 days. Tracking information is updated once the package reaches your destination country and is scanned by the local courier.

Is fast shipping available?

Yes, we offer fast shipping to the U.S. If you’ve selected this option and your package arrives later than expected, we will refund the difference between fast and standard shipping as a goodwill gesture.

Why hasn’t my package arrived within the estimated time frame?

Please note that the delivery window is an estimated time frame, not a guarantee.
For fast shipping to the U.S., if your delivery is delayed, we offer compensation. Just contact our support with your order details.

Are there any taxes or customs fees?

In most regions, there are no extra fees.

However, in the event your country imposes a customs tax, it is the buyer’s responsibility to cover those charges.

If you have any other questions, our responsive customer service team is here to assist you quickly and professionally!